I'd like to begin by pointing out that MMOs require a great deal of time and patience. Also of note is that pretty much all of them are quite rough around the edges in the beginning. Whoever tells you differently has their rose-colored glasses on. Even the famed WoW had massive server crashes, several hour-long queue lines, getting bumped off the game shortly after FINALLY getting on, etc etc. If you are already fed up, then MMOs might not be the right genre for you.
In any case, the serial code doesn't work unless you use capital letters. Type it in EXACTLY as it is printed. Not saying you did, but claiming foul because one enters an all-caps code in lowercase would be a bit silly to say the least.
Secondly, with the update manager, setup instructions has information on how to set up your firewall to not block the ports it needs. If you don't unblock them, it runs slow as shit. Also if you have a router you might have to tweak it. Not all routers support UPnP Port Mapping, which allows your router to automatically open ports to your computer for the application. If your router does not support that you must manually open those ports on the router. Speaking of that, there is a bug in several major editions of Linksys routers where UPnP doesn't work even though it is supported. If all else fails, try opening the ports and see.
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