So basically my gf pre-ordered limited editions of ffXIII-2 and Persona Q from eb games only to recieve the 'special' edition. This is a huge mistake on their behalf, as collectors editions usually are all gone by the time of release. I have written a complaint to customer service only to be told the following;

"We thank you kindly for the feedback you’ve provided and have confirmed with our buying team that we only ever stocked the standard edition of Persona Q: Shadows of the Labyrinth – we did not have any limited edition that we were taking preorders for."

... thats great... so why were your staff accepting pre-orders for limited editions?

I have replied asking thats its not good enough and to speak to someone else.

obviously I wont have anything to do with EB games from now on, DungeonCrawl is getting all my buisiness.